Quality Assessment of Online Translation Agencies in Iran
Despite increasing emergence of online translation agencies in the last decades, there has been little studies on the quality of services delivered by them. The purpose of this research is to assess the quality of the translation services provided by online translation websites in Iran. To this end, five Iranian translation websites are chosen based on their popularity among Iranian users. An article is given to each of these agencies for translation. Critical error-analysis of the translation are carried out as well as an examination of other aspects which affect the total quality of service received from each online translation agency i.e. translation fee, whether they are able to meet deadlines, how easy it is to use their websites. This research sheds some light on how online translation agencies provide services to their clients in terms of quality, costs and convenience. In addition, the results of this study indicate that, among the translations provided by the selected translation companies, the fastest translation was of lowest quality, while the slowest one had the highest quality.
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